Last Updated: 11/03/2026

Herbal Products by N&N (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website newagesangoma.co.za / shop.newagesangoma.co.za and purchase our products.

We are a black female-owned business, and we treat your information with the same care and respect we bring to our hand-made herbal products.

 

1. Information We Collect

We collect information to process your orders, communicate with you, and improve your shopping experience. This may include:

• Personal Identifiers: When you create an account or place an order, we collect your name, email address, billing address, shipping address, and phone number.
• Payment Information: When you make a purchase, your payment details (such as credit card information) are collected. Please note: We use a secure, third-party payment processor. We do not store your full payment card details on our servers.
• Account Information: If you log in to your account, we store your order history and preferences to make your future visits easier.
• Communications: Any information you provide when you contact us via email or through our website.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfill Orders: To process and ship your orders, including sending you order confirmations and updates (remember, our orders go out on Fridays).
• To Communicate with You: To respond to your inquiries, customer service requests, and to provide information about your account or orders.
• To Improve Our Store: To understand how customers use our site and to improve our product range and website functionality.
• To Send Promotional Emails (with your consent): We may occasionally send you emails about new products, special offers, or other information we think you may find interesting, but only if you have opted in to receive them. You can opt-out at any time.

 

3. How We Protect Your Information

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

• Our website uses secure connections (SSL) to protect data during transmission.
• We do not store sensitive payment information on our own servers.

 

4. Sharing Your Information

We respect your privacy. We do not sell, trade, or rent your personal information to others. We only share information in the following limited circumstances:

• Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., shipping carriers like the post office, payment processors). These parties are contractually obligated to keep your information confidential and secure.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

 

5. Your Rights and Choices

You have choices regarding your personal information:

• Access and Update: You can log in to your account on our website to view and update your personal and billing details.
• Opt-Out: You can unsubscribe from our promotional emails by following the instructions in those emails. You will continue to receive order-related emails (like confirmations) even if you opt-out of marketing.
• Data Deletion: You may request that we delete the personal information we hold about you, subject to certain exceptions (e.g., we may need to retain order information for record-keeping purposes).

 

6. Cookies and Tracking

Our website may use “cookies” to enhance your experience. Cookies are small files placed on your computer’s hard drive that help us analyze web traffic or remember you when you visit. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

7. Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

8. Children’s Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the “Last Updated” date at the top will be revised.

 

10. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your data rights, please contact us at:

info@newagesangoma.co.za